FAQ

Orders  and Quotes
File Formats and types
Downloading your files
Pricing and Payments

 

Orders and Quotes

 

How do I request an estimate?
Sorry, no estimates are provided if your order is under the Flat pricing size range. However if you desire a larger size you will automatically get an estimate before we actually proceed for it. Click to see the size range Price.

 

How do I place an order?
Just Log in to your account and fill out the form.

If you don' t have an account Click here to Sign up for free.

 

Do I need to submit professional artwork?
Yes it’s recommended but you are certainly not bound to it. We just need a relatively clear image with the color separations.

 

Can you cope with a rough artwork?
No, we do not accept rough artworks. But if you can't really provide the better artwork, we can redraw it before digitizing.
Note: Additional Charges may apply to redraw.

 

What is your turnaround time? When will i get my file ready?

Our normal turnaround time is 24 hours. However if you would like to have your artwork digitized on priority, we charge an additional US$5.00 per design to put it on top of the list.

 

File Formats and types

 

Which type of artwork format is acceptable?
Our acceptable file formats are: .eps or .ai, .jpg, .jpeg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd.
Click here to see complete list of acceptable file format.

 

Is Vector format artwork acceptable?
Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, ect. If you are sending us the artwork in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.

 

What Embroidery formats do you offer?
We can offer you all the major formats a few of which are. .emb,.dst,.exp,.cnd,.dsb,.dsz,.10O,.u??,.ksm,.t01,.t03,.t04,.t05,t09,.xxx,.sew,.jef,.hos,.pes,.pec,.pcs,.pcd,.pcq,.csd, ect.
To see the complete list of the file type, pls Click here.


Downloading your files

 

How do I know my digitized file is ready?
You will be notified via email by our automated system when your file is ready to download.

 

Where do I download my files from?
If you have made an advance payment, you can simply login and download your digitized file. We do not deduct payment on download. Once you test the file and are happy with the quality, you will have to go back to the download page and approve the design. Once it is approved, your payment will be adjusted.

If you have not made an advance payment or your account ran out with the money, you will have to make a payment before you download the digitized file.

 

The file I downloaded is a zip, what should i do?
Please download WinZip here and install it. Once it has been installed it will automatically pop up and do its job whenever you double-click on a zipped file.

 

Can I use the digitized file on any fabric?
We specifically digitize a design with the fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation and density that the digitizer must address in creating the design. If the design is going on a multitude of fabrics, edits for the other fabric types are done. Not all fabrics require edits.

 

Can I buy a design that someone else ordered before?
No, we cannot sell you any design ordered by someone else.

 

Do you keep backups of client’s files?
Yes, backups are available within your account panel for 60 days.

 

Pricing and payments

 

How much do you charge for digitizing?
We charge a flat price based on the design size. Click here for pricing.

 

How much do you charge for editing?
No charge for the edits, if it is our fault or to improve quality. For any change in the information or artwork provided by you, we charge. How much, it depends on how much edit is required? We usually charge a nominal administrative fee for the minor edits and a full digitizing fee for the major edits; see our price list for the further guidance. Click here for pricing.

 

How can I contact you, for seeking any help?
Send us an email or contact us over the phone & we’ll help you sorting out your needs.